Refund Policy – Honey Products

At GoldBach, we stand behind the purity, quality, and craftsmanship of our honey. Your satisfaction matters to us, and we always aim to deliver products in perfect condition.

Because honey is a natural, consumable food product, our refund policy follows strict food safety and hygiene standards.

Honey Refund & Replacement Policy

Due to hygiene and safety reasons, opened or used honey jars are non-refundable.

However, we are happy to offer a replacement or full refund in the following cases:

• The honey arrives damaged or leaking

• You receive an incorrect product

• The product arrives defective or compromised

• The jar is unopened, unused, and sealed, and you request a return within the allowed timeframe

Reporting a Damaged or Incorrect Item

If you receive a damaged item, please follow these steps:

• 📸 Capture clear photos of the product and packaging

• 📲 Send the photos via WhatsApp to our customer service representative at:
  +971 50 906 6587

• ⏱ Report the issue within 24 hours of delivery

Once verified, you will receive either a full refund or a replacement product, at no additional cost.

Reporting Any Other Issue

For any other order-related issues, please contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

You can reach us via our Contact page or by email at:
📧info@getgoldbach.com